At MediaDmax, we strive to provide the best possible service experience. However, we understand that technical issues may occasionally arise. This Refund Policy outlines your eligibility and the process for requesting a refund.
1. Refund Eligibility
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If a technical issue prevents you from using our service and we are unable to resolve it within 48 hours, you are eligible for a full refund, provided the request is made within 72 hours of your original transaction.
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For purchases made beyond the 72-hour window, refunds will be prorated based on the subscription period already used.
2. Refund Exceptions
Refunds will not be issued in the following cases:
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Dissatisfaction with the channel lineup or performance preferences.
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Issues related to device setup (our support team is available to assist with setup).
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Problems outside of our control, including but not limited to:
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Internet connectivity issues.
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Server maintenance interruptions.
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We offer a trial subscription to help you evaluate our service before purchasing a full plan.
3. How to Submit a Refund Request
To request a refund, please:
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Contact us via WhatsApp or email.
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Include your transaction order ID in the subject line titled:
“Refund Request” -
In the body of your message, provide:
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A detailed description of the issue.
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The reason for your refund request.
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Our team may request additional details or documentation to assist with your case. We are committed to working with you to ensure a fair resolution.